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Town of Palm Beach Achieves GFOA Triple Crown

From Spreadsheet Chaos to Triple Crown Success
Town of Palm Beach: Government Finance Case Study image
Town of Palm Beach: Government Finance Case Study image

Gravity saves weeks of effort helping small team win all three GFOA awards for first time ever.

THE CHALLENGE
The Town of Palm Beachโ€™s finance team was trapped in survival mode. With just one staff member handling budget and payroll, they spent +90 days a year piecing together spreadsheets and Word documentsโ€”leaving no room for the strategic work they wanted to pursue.
โ€ข Version control chaos. Constantly chasing down the right spreadsheet: โ€œnot knowing which one was the right one to be usingโ€
โ€ข Manual, error-prone process. Every data change required updating multiple documents (and endless opportunities for inconsistencies)
โ€ข No bandwidth for excellence. The ordeal left no time to publish a PAFR, something theyโ€™d wanted to create for over 20 years

โ€œThe biggest challenge had to be the back and forth โ€“ never knowing whatโ€™s changed or what needs to be updated.โ€ Melissa Ladd, Controller, Town of Palm Beach

THE SOLUTION
Palm Beach implemented Gravity to transform their fragmented, manual process into an integrated, automated disclosure workflow. The ACFR solution provided:

THE RESULTS
Palm Beach cut production from 90 days to 6 weeks in the first year. And thatโ€™s just the start.

Not only do they expect even faster publication in years to come, but they finally had the capacity to deliver a Popular Annual Financial Reporting (PAFR). Thatโ€™s how they won the GFOA Triple Crown for the first time ever โ€“ a feat accomplished by less than 1% of local US governments.

IMPACT AT A GLANCE
โ€ข 40% faster production:
From 90 days to 6 weeks in first year.

โ€ข PAFR realized:
Finally had time for strategic, citizen-facing work.

โ€ข Version chaos eliminated:
Clear workflows, no more spreadsheet confusion.

โ€ข Seamless adoption:
Council “had no idea we changed software”

โ€ข Talent magnet:
Modern tech helped recruit and changed hiring criteria

Testimonial

โ€œWeโ€™re used to changing one number in five different documents. So, when you enter it once and it populates everywhere? Itโ€™s hard to believe it actually works โ€“ but it does!โ€
Melissa Ladd, Controller, Town of Palm Beach

Highlights

40% faster reporting

Reduced report production from 90 days to 6 weeks

Earned Triple Crown

Only achieved by less than 1% of U.S. local governments